Frequently asked questions
How can I go to work—gain access to a facility—while waiting for my replacement card?
U.S. Coast Guard policy allows workers who meet certain requirements to continue to have access to a regulated facility while waiting for their replacement card. One of the conditions is to have a receipt showing that you ordered a replacement card. Please contact the U.S. Coast Guard for further details on their policy.
How can I request a replacement TWIC® card or request a card transfer?
Request a TWIC® replacement card or card transfer online or call 855-347-8371 weekdays from 8 a.m. to 10 p.m. ET. If paying by company check or with a money order, you must visit an application center and have the card ordered.
How do I renew my TWIC®?
Follow the same steps as a new applicant to renew your TWIC® card.
What happens after I submit my application?
TSA’s goal is to provide you with a response within 30-45 days of receiving the information you provided at enrollment. This may take longer if there was difficulty capturing your fingerprints during enrollment. You can check your status online at any time.
What if I receive a Preliminary Determination of Ineligibility letter from TSA?
If TSA finds potentially disqualifying information, TSA will send you a letter with instructions on how to proceed. Contact TWIC Card Help 1(844)-516-TWIC (8942) .They will help you file an Appeal or Waiver .
After my TWIC is denied by TSA , what happens next ?
Contact TWIC Card Help 1(844)-516-TWIC (8942) .They will help you file an Appeal or Waiver so that you may be granted your TWIC despite your criminal history.