Frequently asked questions

How can I go to work—gain access to a facility—while waiting for my replacement card?

U.S. Coast Guard policy allows workers who meet certain requirements to continue to have access to a regulated facility while waiting for their replacement card. One of the conditions is to have a receipt showing that you ordered a replacement card. Please contact the U.S. Coast Guard for further details on their policy.

How can I request a replacement TWIC® card or request a card transfer?

Request a TWIC® replacement card or card transfer online or call 855-347-8371 weekdays from 8 a.m. to 10 p.m. ET. If paying by company check or with a money order, you must visit an application center and have the card ordered.

How do I renew my TWIC®?

Follow the same steps as a new applicant to renew your TWIC® card.

What happens after I submit my application?

TSA’s goal is to provide you with a response within 30-45 days of receiving the information you provided at enrollment. This may take longer if there was difficulty capturing your fingerprints during enrollment. You can check your status online at any time.

What if I receive a Preliminary Determination of Ineligibility letter from TSA?

If TSA finds potentially disqualifying information, TSA will send you a letter with instructions on how to proceed. Contact TWIC Card Help 1(844)-516-TWIC (8942) .They will help you file an Appeal or Waiver .

After my TWIC is denied by TSA , what happens next ?

Contact TWIC Card Help 1(844)-516-TWIC (8942) .They will help you file an Appeal or Waiver so that you may be granted your TWIC despite your criminal history.

TWIC Fee Change

Effective October 1, 2016, the fee for a new TWIC enrollment has been reduced to $125.25.  Reduced fee enrollments and replacement card fees will not change.

Mailed Cards

Applicants who request to receive their card by mail will receive a phone or email notification that the card has been mailed. You have 60 days to report if you did not receive the card. Failure to report in 60 days will result in a $60 fee to replace the lost card.

New Requirement

Starting July 1, 2015, applicants who were born in the United States, and who claim U.S. citizenship, must provide documents to prove their citizenship. Visit required documentation for updated information.

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